Returns & Exchanges
At Iscooterglobal, we want you to be fully satisfied with your high-performance gear, which is why we offer a 30-day return policy for unused items in their original packaging. Whether you are upgrading your ride or need a different size, our streamlined process ensures a hassle-free experience for every athlete.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and the correct warehouse address.
Prepare the Package
Securely pack your scooter or sports equipment in its original box, ensuring all manuals, chargers, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label and drop off the package at your nearest authorized carrier location, keeping a copy of the tracking number for your records.
Inspection and Refund
Once our technicians inspect the returned gear for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing