Frequently Asked Questions
Everything you need to know about your iScooter experience.
How long does shipping take for my electric scooter?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days via our local warehouse partners.
What is the warranty policy on iScooter products?
We offer a comprehensive 12-month warranty on main components including the motor and battery, and a 6-month warranty on wear-and-tear parts to ensure your ride stays smooth.
Can I return my scooter if I change my mind?
Yes, we offer a 30-day return policy. The product must be in its original packaging, unused, and in the same condition that you received it to qualify for a full refund.
Are iScooter electric scooters waterproof?
Our scooters typically carry an IP54 water-resistance rating, meaning they are protected against light splashes and rain. However, we do not recommend riding through deep puddles or heavy downpours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Afterpay to make your purchase easier.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.